Your Back Office is the foundation of your company. If your processes have a lot of blockers, the resulting loss of productivity will spread throughout your entire organization. For example, let’s say a organization acquires a new customer in minutes but requires several weeks to bring on a new employee or vendor. That’s an issue because both your employees' skills and your vendor’s products play a crucial role in providing exceptional service to the customer. Therefore, if those pieces are not operating smoothly, your client is ultimately the one who suffers. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.

Mapping out a plan is the most important portion of a migration. Every migration requires a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations need to include folder structure, metadata mapping, security, search capabilities, and many other components that will help users to find pertinent content. It is imperative that you take the time to learn about the problems you are having and what is needed to resolve them.